Last updated: September 12, 2026
Sovalane is an online women’s clothing store serving retail customers and accepting wholesale inquiries. This Privacy Policy explains information used when you visit, place an order, request support or subscribe to product updates.
Information we collect
When you submit an inquiry, we may collect the information you choose to provide, such as your name, email address, company or store name, country or market, inquiry type, product category, quantity, subject, and message.
The website may also process basic technical information such as browser type, device information, pages visited, IP-related security logs, cookies, and similar information used by WordPress, WooCommerce, hosting, security, analytics, or email delivery tools.
How we use information
- To process payments, fulfill orders, provide tracking and handle returns, refunds and customer support, as well as respond to product and wholesale inquiries.
- To understand which women’s apparel categories and sourcing requests are relevant to visitors.
- To operate, protect, troubleshoot, and improve the website.
- To keep records of inquiry communications when needed for follow-up.
Payments and orders
When you order, we collect the name, email, billing and shipping address, phone number if provided, selected products and order details needed to process your purchase and support it. PayPal processes checkout payments and may receive payment, device and transaction information under its own privacy policy. Do not send card numbers, passwords or verification codes through our contact form or email.
Service providers
We may use service providers for website hosting, domain and DNS services, WordPress and WooCommerce operation, email routing, SMTP delivery, spam protection, security, backups, and related site operations. For order fulfillment, we share the necessary recipient, delivery and product details through DSers with AliExpress suppliers and delivery carriers. We use service providers for customer communication and records. Providers and fulfillment partners may process information outside your country, including in China and the United States. Their own privacy terms may also apply.
Cookies and similar technologies
WordPress, WooCommerce, hosting tools, and security tools may use cookies or similar technologies for site functionality, session handling, security, performance, and administration. You can manage cookies through your browser. Disabling essential cookies may prevent shopping cart and checkout functions from working.
Sharing and sale of personal information
We do not sell your personal information for money. We may share information with service providers, legal or security advisors, or authorities when needed to operate the site, protect rights and security, comply with law, or respond to lawful requests.
Data retention
Order, payment-reference, support and inquiry records may be retained for as long as reasonably needed to respond, follow up, evaluate product demand, maintain business records, or meet legal and security needs.
Product emails
We send product and promotional updates when you opt in. You can unsubscribe using the email link or by contacting us. Transactional emails about an order or support request are separate from marketing preferences.
Your choices
You may contact us to request access, correction, or deletion of personal information you previously submitted, subject to reasonable verification and applicable exceptions. If you are located in a jurisdiction with specific privacy rights, we will review requests according to applicable requirements.
Contact
For privacy questions, contact Sovalane through the Contact page or by email at contact@sovalane.com.