30-day return requests
For online retail orders, request a return within 30 calendar days of delivery by emailing contact@sovalane.com. Include your order number, the item and the reason for the request. This policy does not limit rights you have under applicable law.
Contact us before returning an item
We will provide the return instructions and the applicable return address after reviewing your request. Do not send a return to the address on the parcel without our instructions. We do not promise a US return warehouse; the return destination may be overseas. You can ask us about the return destination and likely cost before purchasing.
Change of mind, color or size
Items must be unworn, unwashed and unaltered, with original tags and packaging where supplied. Trying an item on carefully is fine. For eligible change-of-mind or sizing returns, you pay the return shipping and any associated return customs costs. Original standard shipping is not refunded unless required by law. We do not charge a restocking fee.
Use a tracked return service and keep proof of postage. After receiving our instructions, send the return within 14 calendar days. For a different size or color, request a return and place a new order once availability is confirmed.
Damaged, defective or incorrect items
Contact us as soon as you discover the problem and include photos if possible. Sovalane will arrange an appropriate replacement or refund. If we require a return for our error or a defective item, we will cover the reasonable return shipping cost and provide instructions. Do not pay for a return shipment before contacting us.
Lost or undelivered parcels
Contact us with your order number. We will investigate with the fulfillment partner or carrier and arrange a replacement or refund as appropriate. See our shipping policy for delivery estimates and delay options.
Refunds
After we receive and inspect an eligible return, we will notify you of the outcome. We aim to issue approved refunds to the original payment method within 5 business days. Your payment provider may need additional time to post the credit. Refunds for defective, incorrect or unfulfilled orders include the applicable original shipping charge.
Cancellations
Email us promptly to request cancellation. If fulfillment has not started, we will cancel and issue a full refund. If the parcel has already been dispatched, use the return process after delivery. If we cannot fulfill your order, we will notify you and issue a full refund.
Wholesale and support
Wholesale terms are agreed separately in writing before payment. For all retail order or return questions, contact contact@sovalane.com or use our contact form. Our response target is within 2 business days, Monday–Friday.